Support

Got a question, or is something wrong in Grotalia? Write to us and we'll reply as soon as we can. Tell us your player number (it's in Settings › Account), which phone you use and what you were doing. We'll never ask for passwords or payment details.

Frequently asked questions

I fell in the dungeon. Have I lost everything?

You lose what you were carrying on that descent: the gold and items in your backpack. What you left in town (the bank, the storage and the gear you're wearing) is still there, and so is your level. Head back to town before you push your luck.

How do I move my game to another phone?

No sign-up needed. On the phone you already play on, open Settings › Account and tap Create code. On the other one, open Settings › Account, tap I have a code and type it in. The code works once and expires after ten minutes. From then on both phones use the same account and the new one downloads the saved game.

The phone where you type the code drops whatever game it had: this can't be undone.

Where is my game saved?

On your phone, always. And whenever you're online, the game uploads a backup to our server.

Can I play offline?

Yes. The whole game runs on your phone; you only need a connection for the backup, to move your account to another device and for the wheel videos.

The wheel video button is greyed out

It only lights up when a video is ready. Offline, or if Google has no ad for your area at that moment, it stays off for a while. Try again later.

I changed phones and don't have the old one

Your game isn't tied to your Apple or Google account, so it won't come back by itself on a new phone. Write to us with your player number or, if you don't have it, whatever you remember (your class, level, how deep you got and when you last played) and we'll look into it.

How do I delete my account and data?

In the game, Settings › Account › Delete account. The steps, what is deleted and what stays are on Delete your account.

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